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If applicable, reference any existing ticket or case ID related to the issue.

Information about the system or application where the issue is occurring. This includes details such as the operating system, software version and any relevant configurations.

Describe the context in which the problem occurs. E.g. is the issue specific to certain network conditions, or times of the day?

Describe step-by-step instructions to reproduce the issue.

Deliver error logs, error codes, and any other diagnostic information generated by the system or application.

Document any troubleshooting steps or actions taken by the lower-level support team or the user.

Assess the impact of the issue on users and the business.

Refer to relevant communications prior to the escalation - if any.

Screenshots, Video, Stack trace, Code

Sumbit escalation